These applications must be made via post or in branch at the Post Office® with appropriate authority and documentation – please see the Special Circumstances Application Form. Redirection applications on behalf of the deceased or for people for whom you have Power of Attorney cannot be submitted online. Alternatively, you can visit a Post Office® branch to pick up a form and apply in branch. If your card is registered at your new address you will need to answer some additional security questions. For moves involving more than 8 people please apply at a Post Office® or via post using the Consumer Redirection form.įor your security, to apply online your payment card must be registered at your old or new address. Unfortunately, we can only accept online applications for up to 8 people. Such sites are in no way connected to Royal Mail and we are working with the Police and other organisations to have these sites taken down. Royal Mail is aware of unauthorised and fraudulent websites which claim to offer the Royal Mail Redirection service. An official Royal Mail Redirection can only be obtained online via /redirection or in person from a Post Office, with the exception of Redirection linked to domestic abuse, which should only be obtained via Royal Mail telephone contact (see Keeping your identify safe > Domestic abuse section).
